I’ve spent most of the morning on the phone with American Express concerning an email I received saying something about activating a new card for Linda Smith. It wasn’t my card number on the email and I thought that it was a fishing expedition. But, I decided to call American Express anyway, just to make sure nothing weird was going on.
As it turned out, they did issue a card connected to my account for Linda Smith. Also for Irene somebody too. So, the guy from American Express says he has to read me a statement for him to cancel those cards. The statement is sort of long and one part was that I’m personally responsible for all the charges on the cancelled cards.
I interrupted him and told him I didn’t agree to that. He said I had to agree if he was to cancel the cards. I had a short conversation about how I was doing him/American Express a favor because I wasn’t planning to be responsible for illegal charges. He told me that there were no charges, so I should just agree so he could cancel card.
Then he cancelled them and asked me if there was anything else he could do, saying he was all done. I said yes, I’d like to know how this happened. How a new name was added to my American Express account, actually two names. I asked to talk to the fraud department.
So then I was on hold for a long time and finally a super nice guy answered. I had to give all my information again and start all over. He told me to look over my statement and make sure I made all the charges. I had the statement up on my computer and everything was mine.
He said he was cancelling my account and sending me a new card. So I was going to have to get a new online account and re-enter all the auto pays, bank accounts, etc.
Man, what a hassle.
I’ve had a couple credit cards stolen during my lifetime. Once, I was racing in Europe and had a few credit cards. When I got back to the US, I was looking for a card and couldn’t find it. It wasn’t in my wallet, so I checked my backpack. Not there, so I looked through my jersey pockets. (Sometimes I carry a credit card in my jersey pocket, especially riding in Europe.) Not there.
Finally I realized I lost it. So I called the credit card company and told them I had lost the card. The representative told me that I had close to $5000 worth of charges on it, all for Belgium and Holland.
And they were weird charges. Beauty parlor, shoes, groceries, not big charges, just lots of small ones. So I had to go over each and every charge and say that I didn’t make it. It took a while.
I guess someone at one of the hotels must have went through my wallet, while I was riding, and took out one credit card, assuming I wouldn’t miss it, which I didn’t. Pretty good crime really.
Anyway, I’m getting a new card tomorrow. The American Express fraud guy told me I should probably change all the passwords to all my accounts, including email. That is nuts. I can sort of understanding how a card can be ordeed under my account number, but have a hard time figuring out how that would have anything to do with my email account.
But, I guess he probably knows better than me, so I should just do it. The guy was super knowledgeable. Could take a while. Didn’t expect this morning to go this way.